Support

Contact Puritides

For questions regarding an existing order, please include your order number in your message whenever possible.

Our team can assist with:

• Order status and tracking;
• Shipping questions;
• Incorrect products received;
• Product identification;
• Certificates of Analysis and available product documentation;
• Billing and payment questions; and
• General research-product inquiries.

All Puritides products are supplied exclusively for legitimate laboratory, analytical, and scientific research.

Our support team can provide information concerning product identification, specifications, analytical documentation, order fulfillment, and other appropriate research-related matters.

Puritides does not provide medical or veterinary advice, dosing recommendations, treatment protocols, administration instructions, or guidance concerning human or veterinary use.

Requests concerning injection, ingestion, human dosing, therapeutic use, clinical outcomes, or other prohibited uses cannot be accommodated.

Due to the nature of our research products, all sales are final except as provided in our Return & Refund Policy.

If you believe you received a product different from the product listed on your confirmed order, contact us promptly and include your order number and photographs of the product received.

Please do not return products without prior authorization.